FAQs

Shipping & Delivery Questions

What are your shipping options?

We offer ground shipping. For full details, please visit our shipping policy.

How do I get free shipping?

Spend $15 or more to be eligible for free shipping. Discount is applied automatically at checkout.

When will I receive my order?

For domestic orders, please allow 7 to 20 business days for delivery. For international orders, please all 10-35 business days for delivery. For full details, please visit our shipping policy.

What do I do if I never received my order?

If it's been more than the stated timeframe in our shipping policy, please send us an email and we will fix it immediately.

My tracking number isn’t tracking - what do I do?

For domestic orders you can track your order here: https://webtrack.dhlglobalmail.com/

For international orders, you can track your order here: https://parcelsapp.com/en

If it's been more than 72 hours since the last tracking update, please send us an email, and we will do our best to help you. You can reach us at hello@bedenovo.com.

Order Questions

How do I track my De Novo order status?

You can log into your account to check your order status: https://bedenovo.com/account/login?return_url=%2Faccount

Can I make changes to an order I already placed?

You can cancel or make changes to any order BEFORE we send you your tracking number, once you've received your tracking number we can not cancel or change your order.

What payment options can I use on bedenovo.com?

Accept all major debit and credit cards from customers in every country as well as PayPal.

Does De Novo offer a military, student or senior citizen discount?

Yes, to receive your personalized discount code, please send us an email to hello@bedenovo.com

 

Returns

What is your return policy?

We know it's hard to decide on purchasing a product online, so De Novo is committed to 100% customer satisfaction! If you are unsatisfied with your product after you have received it, you may return your purchase within 30 days of the delivery date. For full details. please read our return policy here.

How do I return my lint brush?

If item is defective or was damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of choice. Send us an email at hello@bedenovo.com.

Where is my refund?

All refunds are processed within 5 business days after we receive your returned item. If it's been more than 5 business days, send us an email at hello@bedenovo.com and let us know.

Company Information

Does De Novo have a warranty?

De Novo is committed to 100% customer satisfaction! If you are unsatisfied with your product after you have received it and you are no longer eligible for a return,  because it's been more than 30 days, send us an email with your issue, and we will do what we can to fix it. 

What is De Novo’s buy-back program?

Want to upgrade your lint brush and you do not want to throw it away? Well, don't do it! We will buy it back for partial store credit. Send us an email to hello@bdenovo.com,

Does De Novo offer donations?

With every purchase we donate to animal shelters across the country. Thank you for helping us to make a difference. If you are interested in receiving lint brush donations for your shelter or foster program, please send us an email to hello@bedenovo.com

Where are you located?

We are headquartered in sunny Florida.

Do you have an affiliate program?

Yes! If you want to sign up as an affiliate you can register here: https://bedenovo.goaffpro.com/

Where can I buy De Novo Lint Brushes?

11main.com  opensky.com 

Expert Advice

Which lint brush is best for furniture?

The De Novo™ Back-to-Basics Lint Brush with Wooden Handle and  De Novo™ Deluxe Self-Cleaning Lint Brush work very well on all surfaces of furniture and upholstery. They are slim and easily fit in the cracks. Additionally, these two brushes are larger than our other options.

Which lint brush is best for carpets and rugs?

The De Novo™ Everyday Pet Hair Roller is like a handheld vacuum and works perfectly for your carpets, rugs, and stairs. 

Which lint brush is best for clothing?

The De Novo™ Lush Self-Cleaning Lint Brush is smaller and better suited for clothing. However, I personally use both the De Novo™ Back-to-Basics Lint Brush with Wooden Handle and  De Novo™ Deluxe Self-Cleaning Lint Brush for my clothing as well.

Which lint brush is best for traveling?

If you want a lint brush that can fit in a suit pocket, then you definitely want to get the De Novo™ Pocket Lint Brush. If you want a slightly larger one that fits nicely in a purse, then the De Novo™ On-The-Go Lint Roller is a great option.

Which lint brush is best all around?

The De Novo™ Back-to-Basics Lint Brush with Wooden Handle and  De Novo™ Deluxe Self-Cleaning Lint Brush are the two best sellers and overall best suited for all purposes.