Política de envío

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

For some of our best-sellers, it may take up to 7 days to process your order.

Shipping prices

Free worldwide shipping to the countries listed as long as you spend $15 or more.
Basic Shipping Cost For USA & Canada $3.95
WORLDWIDE SHIPPING
Basic Shipping Cost For Worldwide Shipping $6.95

Domestic Shipping Rates and Estimates


Shipping option

Estimated delivery time

Ground Shipping

7 to 20 business days


International Shipping

We offer international shipping to the following countries listed below. 

 COUNTRY NAME      Estimated delivery time
 United Kingdom       5-10 business days     
 Canada       15-30 business days        
 Australia       6-20 business days        
 France       6-20 business days     
 Italy       10-15 business days        
 Austria       7-20  business days      
 Belgium       7-20 business days   
 Brazil       25-35 business days      
 Bulgaria       10-20 business days        
 Colombia       25-40 business days       
 Croatia       7-20 business days     
 Cyprus       10- 30 business days   
 Czech Republic       10 - 20 business days     
 Denmark       15 - 20 business days      
 Estonia       10 - 20 business days      
 Finland       7 - 20 business days       
 Germany       5 - 15 business days       
 Greece       7 - 20 business days      
 Hungary       7 - 20 business days   
 Ireland       7 - 20 business days   
 Kuwait       10 - 30 business days      
 Latvia       20 - 35 business days     
 Lithuania       15 - 30 business days      
 Luxembourg       7 - 20 business days        
 Malta       20 - 30 business days     
 Mexico       12 - 22 business days        
 Netherlands       6 - 20 business days        
 New Zealand       7 - 20 business days   
 Poland       7 - 20 business days        
 Portugal       7 - 20 business days     
 Romania       10 - 20 business days      
 Saudi Arabia       10 - 30 business days       
 Slovakia       20 - 35 business days       
 Slovenia       7 - 20 business days        
 South Africa       10 - 30 business days      
 Spain       7 - 20 business days        
 Sweden       7 - 20 business days      
 Switzerland       7 - 20 business days       
 Thailand       10 - 30 business days        
 Turkey       10 - 30 business days      
 United Arab Emirates       10 - 25 business days   

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. De Novo, is not responsible for these charges if they are applied and are your responsibility as the customer.

Where will my order ship from?

We currently have some of our inventory in the USA, and some of our inventory is located in China. Your order will either ship from the USA or China depending on the products you order.

How do I check the status of my order?

For domestic orders: https://webtrack.dhlglobalmail.com/

For international orders: https://parcelsapp.com/en

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available. 

If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us at hello@bedenovo.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes and your package maybe delayed. If you are shipping to a P.O. Box and want to be certain of estimated delivery time please send us an email to hello@bedenovo.com

Refunds, returns, and exchanges

We offer 100% guarantee. Once you receive your order, if you do not love it, send us an email to hello@bedenovo.com for more information about our return policy, click here. 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@bedenovo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@bedenovo.com.

Don't Miss Out

Due to high demand we often sell out. If you have any further questions, please email us at: hello@sovalite.com.com 💌

 

All shipping prices exclude clearance/customs delays